How often do you get new inventory?

We update our inventory every few weeks to provide you with the best selection possible at any time.

Are your pieces treated?

Some pieces are, and some pieces are not. Most treatments are common and industry standard, but all treatments are fully disclosed.

Do you set gemstones?

We are gem dealers with a constantly updated inventory. We deal in loose gemstones to keep costs low. If pieces arrive already set that is how we will present them; however, we do not set the stones ourselves.

Do you have a storefront?

We keep our platform digital to keep costs down, that way we are not charging the customer for lights, cases, and people in fancy outfits.

Do you certify your gemstones?

We do not certify gemstones but we personally guarantee them. If a gemstone comes to us already certified it will be listed as such, then you will receive the certification with the piece. This keeps the cost of the gemstones down for all of our customers.

What is your return policy?

If you need to return an item, we have a 15-day return window from when you receive it. Customers are responsible for return shipping depending on reason for return. Please note that refunds will be processed pending inspection of the returned item.

Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.backroomgems.com (the “Site”). This Site is owned and operated by Backroom Gems. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Backroom Gems and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site: gemstones, fossils, crystals and merchandise.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment information to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

Credit Card
PayPal
Debit

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through standard delivery by post. Delivery generally takes 5-7 business days from the time it is shipped.

Delivery will take place as soon as reasonably possible. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refund requests must be made within 15 days after receipt of your goods.

We accept refund requests for goods sold on our Site for the following reasons:

Good is broken; or
Good does not match description.

Refunds do not apply to the following goods:

Pieces that have been set; and
Broken by customer.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Customers must contact Backroom Gems in the allotted 15-day window with reason for return. Gems will be weighed and inspected before refund is issued. Please see refund page for more information on the return process.

Guarantees

We guarantee everything as described on our Site. We personally inspect each item to ensure quality and accuracy.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Backroom Gems and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Backroom Gems and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Wisconsin.

Additional Terms

All sales are final on discounted pieces.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to operate on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

https://backroomgems.com/contact/; or email contact@backroomgems.com.