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Refund Policy

Thank you for shopping Backroom gems! We hope that you thoroughly enjoy your pieces. However, if you are not completely satisfied with your purchase, you may contact us regarding a refund or exchange. Please see below for more information on our refund policy.


All returns must be postmarked within fifteen (15) days of the delivery date. All returned items must be in new and unused condition, with all original paperwork attached.

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, placed the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Backroom Gems
Attn: Returns
3215 Golf Road, #169
Delafield, WI 53018
United States

Please note, you will be responsible for all return shipping charges depending on reason for your return. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you y email when your return has been processed.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned
  • Customers are responsible for return shipping depending on reason for return
  • Refunds will be processed pending inspection of the returned item


If you have any questions concerning our refund policy, please contact us at: